Refund policy

Effective Date: January 01, 2026

At Cold Truth, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

If you have any questions, contact us at:
support@coldtruthstudios.com

Returns

We accept returns for eligible items within 14 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging
Not be damaged, washed, or altered
Include proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

Final sale items
Gift cards
Customized or personalized products
Items marked as non-returnable
Items that have been worn, washed, or damaged after delivery

Return Process

To request a return, please email us at support@coldtruthstudios.com with:

Your order number
The item(s) you would like to return
The reason for the return

If your return is approved, we will provide instructions on how to return your item.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are generally non-refundable, unless the return is due to an error on our part or a defective or incorrect item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@coldtruthstudios.com.

Please include:

Your order number
A description of the issue
Clear photos showing the damage or incorrect item

We will review the issue and work with you to provide a suitable resolution, such as a replacement or refund where appropriate.

Exchanges

We do not guarantee direct exchanges. If you would like a different item, size, or color, please contact us first at support@coldtruthstudios.com.

If an exchange is not available, you may need to return the original item and place a new order.